Maintenance Agreements
Equipment Services & Repair
Troubleshooting
Security & Virus Solutions
OnSite ASAP
Flexible Maintenance Agreement
Based on the principle of saving our customers money, a flexible agreement offers the peace of mind of guaranteed response times, free general telephone technical support, with limited networking telephone support, and lower engineers on-site charges, all for a low fixed monthly retainer. It has the advantage of not tying a customer into a complicated and expensive contract, although no hardware is covered in the agreement. If a hardware failure happens, we will either advise replacement or repair, depending on the situation. Often, it is cheaper to simply replace old, faulty computer equipment than it is to spend engineer’s time trying to repair it. As a result, costs that would otherwise have been tied up in a hardware maintenance contract can be used to continually upgrade systems as they fail.
The Flexible maintenance agreement is our most popular, and it is easy to see why so many of our customers are using it.
Pre Pay Maintenance Agreement
This agreement offers the same guaranteed response times and support, however a customer purchases an amount of engineers time in advance. As the time is purchased in advance, we offer reduced hourly rates as a thank you.
The way a pre-pay maintenance agreement works is simple: As problems occur, any on-site time required is taken off the Pre-paid amount, until it is used at which point more time can be purchased. As above, no computer hardware is directly covered by this agreement.
Custom Maintenance Contracts
Not everyone will fit the contracts above so we offer the option of creating a custom contract to exactly suit our customer’s requirements. If you require maintenance on hardware, software or your network give us a call.
Computer equipment becomes obsolete very quickly. New equipment also arrives on the market all the time. We keep our customers constantly informed about new devices and how they can be utilized. It is advisable to allocate 25% of the initial value of your computer for upgrading on an annual basis. The actual cost of the upgrade will depend on which components you decide to replace. We will examine your old equipment and provide a recommendation free of charge. Once you have approved our price quotation, we then carry out the upgrade. We will collect the old equipment from your premises and deliver the upgraded equipment. We also advise you on the changes you will experience as a result of the upgrade. All upgraded components are covered by our comprehensive one year warranty.
IT Equipment and systems are perhaps the most complex of all tools that we use. It should come as no surprise that it is these equipment and systems that encounter the greatest number of problems with the greatest frequency. However, with the increasing dependency on technology, no business can afford to have their equipment or systems down for too long. You need a service provider with experience to be able to identify and correct problems fast, and who can respond quickly to you requirement. With 7 years experience in this field, with a team of skilled and experienced engineers and consultants, we offer a service that is hard to beat.
For Security and Virus Solutions, through strong partnerships, has screened and carefully selected Key Partners in providing the highest quality, certified industry specialists. With these partners, under a controlled pricing strategy that is in place to regulate the expense to our customer base, we offer solutions such as:
Enterprise Anti-Virus Solutions
Firewall Architecture Review
Firewall Installation Service
Firewall Management Service
Security Administrator Service
Each is designed to offer superior, expert configuration, reporting and weekly management of the installed systems to maintain a superior level of security readiness. ICT Services & Solutions
While most of our clients hire us to "look after their computers" (or computer networks), OnSiteASAP offers comprehensive computer and technical consulting services tailored to small and medium sized businesses. How We Help (specifically)
Our comprehensive services include computer security, software installation, computer networking and onsite and offsite computer support and other services:
